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Terms and Conditions of
RAZE Family Mansion, LLC

1. Introduction

Welcome to RAZE Family Mansion, LLC! By accessing our website (https://richaromazestyessence.com) or purchasing any products from us, you agree to abide by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree with these terms, you must refrain from using our services.

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2. Eligibility

You must be 18 years or older to make purchases from our store. By using our site, you confirm that you have the legal capacity to enter into a binding contract.

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3. Products and Services

We sell custom-designed products such as tumblers, candles, and shirts. All products are subject to availability. We make every effort to ensure product descriptions and photos are accurate, but slight variations may occur.

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4. Orders and Payment

  • Prices are listed in USD and are subject to change without notice.

  • Orders are confirmed once payment is successfully processed.

  • We accept major credit cards, PayPal, and other payment methods listed at checkout.

  • RAZE Family Mansion, LLC reserves the right to cancel or refuse any order at our discretion.

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5. Shipping and Delivery

At RAZE Family Mansion, LLC, each of our products is handcrafted with care and attention to detail. Here’s what to expect:

Processing Time:

  • All products (tumblers, candles, custom shirts) are made to order.

  • Please allow 7-14 business days for processing, including design, creation, quality checks, and packaging.

  • Note: During high-volume periods (holidays, special promotions), processing may exceed the standard 7-14 business days. We’ll notify you via email if significant delays occur.

Shipping Time:

  • Once processed, standard U.S. shipping typically takes 2-3 business days.

  • Expedited shipping options may be available upon request for an additional fee. Shipping rates and delivery times will vary based on your location and the chosen carrier.

Combined Processing & Shipping Time:

  • Please allow 9-17 business days from the date of purchase for your order to arrive. This timeframe includes both processing and shipping.

Custom Orders:

  • Items requiring further customization (e.g., personalized designs, bulk orders) may have longer processing times. We’ll notify you of any changes before confirming your order.

International Shipping:

  • Currently, we do not offer international shipping. Stay tuned for updates!

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6. Returns, Refunds, and Exchanges

  • Return Policy: We offer a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return the product for a refund or exchange.

    • To be eligible for a return, items must be in their original, unused condition and in the same packaging.

  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 5-10 business days for processing.

  • Partial Refunds: If the product did not meet our quality standards, we may issue a partial refund in accordance with our Refund and Assurance Note.

  • Exchanges: If you'd like to exchange a product, please contact us within 30 days at richaromazestyessence@gmail.com. Customers are responsible for return shipping fees, except for defective items.

  • Non-Refundable Items: Personalized or custom products cannot be returned unless they arrive damaged or defective.

  • Return Shipping: Shipping costs are non-refundable unless the return is due to a product defect. Customers are responsible for return shipping fees.

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7. Promotions and Discounts

  • All promotions, discounts, and special offers are subject to change without prior notice.

  • Discount codes cannot be combined unless stated otherwise.

  • Newsletter subscribers are eligible for exclusive discounts.

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8. Intellectual Property

All content on our website, including logos, images, and product descriptions, is the property of RAZE Family Mansion, LLC. Unauthorized use or reproduction is prohibited.

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9. Liability Disclaimer

RAZE Family Mansion, LLC is not responsible for any damages, injuries, or losses resulting from the use of our products. Always follow product care instructions to avoid mishaps.

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10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

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11. Fundraisers and Donations

RAZE Family Mansion, LLC participates in charitable events, such as Breast Cancer Awareness fundraisers. Donations are processed transparently, and we commit to forwarding proceeds to the intended organization (AABCA).

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12. Changes to Terms and Conditions

RAZE Family Mansion, LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

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13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your State/Country], without regard to conflict of law principles.

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14. Contact Us

If you have any questions or concerns, please contact us at:
Email: richaromazestyessence@gmail.com
Website: https://richaromazestyessence.com

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