Black, Blessed & Beautiful

At RAZE Family Mansion, LLC, each of our products is handcrafted with the utmost care and attention to detail. As a result, we require the following timeframes to ensure your item is perfect:

• Processing Time: All products, including tumblers, candles, and custom shirts, are made to order. Please allow 7-14 business days for processing. This time includes design, creation, quality checks, and packaging.

  • Note: During high-volume periods (e.g., holidays, special promotions), processing times may extend beyond the standard 7-14 business days. If there are any significant delays, we will notify you via email.

• Shipping Time: Once your order is processed and ready for shipment, standard shipping within the U.S. takes approximately 2-3 business days. Expedited shipping options may be available upon request for an additional fee. Shipping rates and delivery times are based on your location and the carrier chosen at checkout.

• Combined Processing & Shipping Time: Please expect your order to arrive within 9-17 business days from the date of purchase (this includes processing and shipping time).

• Custom Orders: For items requiring further customization (personalized designs, bulk orders), processing time may vary. We will communicate any potential changes in timeframes before your order is confirmed.

• International Shipping: At this time, we do not offer international shipping. Stay tuned for future updates!

At RAZE Family Mansion, LLC, we stand behind the quality of our products. If you are unsatisfied with your item for any reason, we offer a 30-day return or exchange policy, subject to the following terms:

• Eligibility for Return or Exchange:

  • You have 30 calendar days from the delivery date to initiate a return or exchange.
  • The item must be unused, unworn, and in its original condition. Items that show signs of wear or have been damaged will not be eligible for return or exchange.
  • Custom-made or personalized items (e.g., custom tumblers or shirts) are final sale and cannot be returned or exchanged unless there is a defect in the product.

• Return Process:

  • To initiate a return or exchange, please contact us at richaromazestyessence@gmail.com with your order number and the reason for return or exchange. Once approved, we will provide further instructions on how to return the item.
  • The customer is responsible for return shipping costs. Shipping fees are non-refundable, and we recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for items lost during return transit.

• Refunds:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds may take 5-10 business days to reflect, depending on your bank.

• Exchanges:

  • If you wish to exchange your item for a different size, color, or product, please follow the same process as outlined for returns. Once we receive the item, we will ship out the new product. Please allow 7-14 business days for the processing of exchanges.

• Gift cards
• Custom or personalized items (unless defective)
• Items purchased on final sale or clearance