At RAZE Family Mansion, LLC, we stand behind the quality of our products. If you are unsatisfied with your item for any reason, we offer a 30-day return or exchange policy, subject to the following terms:

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Eligibility for Return or Exchange:

• You have 30 calendar days from the delivery date to initiate a return or exchange.

• The item must be unused, unworn, and in its original condition. Items that show signs of wear or have been damaged will not be eligible for return or exchange.

• Custom-made or personalized items (e.g., custom tumblers or shirts) are final sale and cannot be returned or exchanged unless there is a defect in the product.

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Return Process:

• To initiate a return or exchange, please contact us at richaromazestyessence@gmail.com with your order number and the reason for return or exchange. Once approved, we will provide further instructions on how to return the item.

• The customer is responsible for return shipping costs. Shipping fees are non-refundable, and we recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for items lost during return transit.

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Refunds:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds may take 5-10 business days to reflect, depending on your bank.

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Exchanges:

• If you wish to exchange your item for a different size, color, or product, please follow the same process as outlined for returns. Once we receive the item, we will ship out the new product. Please allow 7-14 business days for the processing of exchanges.